How do I proceed with a return request? 

You can easily exchange all unused items purchased from our online store within 30 calendar days from delivery. Fast and uncomplicated.

Exchange with return bill

For your exchange, please use the enclosed return slip for returns within Germany. Please enter the desired color, size and model number for the exchange on the return sheet that is also enclosed. We will send you the selected exchange item to the delivery address of the previous order. If the newly selected item is no longer available, you will automatically receive a credit note or a transfer in the amount of the purchase price to the account selected at the time of purchase (credit card account or current account with PAYPAL).

How does the returns process work?

If you are not completely satisfied with an item, please return it to us within 30 days. Upon receipt of the goods you will receive a credit note or a transfer in the amount of the purchase price to the credit card account or checking account with PAYPAL. For a smooth process, please use the return label and the return form enclosed with your order for your return or, if necessary, request them from us again at info@gloriellas.com.

The return is free of charge within Germany. Please have the return acknowledged by the post office when posting the return. Shipping costs and return costs for foreign deliveries are responsibility of the buyer. Please note that the delivered goods may only be used for the purpose of testing, comparable to trying them on in a retail store. In the event of further use, we reserve the right to demand appropriate compensation for the value. The aforementioned restrictions, which result from the listed return modalities, apply in any case only after the expiration of the statutory revocation period. The statutory right of revocation can of course be used in full in the event of a return.

Return shipping costs from other European countries is payers responisibilty, please contact our customer service for processing:

SERVICE TIMES: Mon-Fri 9.00 a.m. - 5.00 p.m.

YOU CAN REACH US: 

PER MAIL: info@gloriellas.com

BY PHONE: +49 7665 9364 970