Shipping & Payment

How long do I have to wait for my order?

Items that are available for immediate delivery and are shipped within Germany will be delivered within 2 to 3 working days by DHL (Deutsche Post). 

We mark our items with the following symbols to provide you with the actual availability of your order immediately:

Immediately available: We have this item in stock. If we receive your order by around 12.00 noon on a working day, the item will usually be packed and dispatched on the same day. 

Not available at the moment: We will be happy to notify you when the product is available again. Simply leave your e-mail address with the product. However, if a size or item is out of stock, we will notify you as soon as it is available again.

What are the shipping costs?

€5.00 Germany (free shipping from 50,- EUR order value), 

5,00€ Austria (free shipping from 50,- EUR order value)

€5.00 Belgium, Denmark, France, Great Britain, Ireland, Luxembourg, Monaco, Netherlands, Northern Ireland, Poland, Czech Republic   

€10.00 Italy, Liechtenstein, Sweden, Switzerland, Slovakia, Slovenia, Spain, Hungary,  

€25.00 Portugal, Greece, Norway, Croatia, Romania, Republic of Serbia, Finland, Latvia

Delivery is carried out by DHL (Deutsche Post AG) for shipments within Germany. Shipments to other European countries are delivered by GLS

. Deliveries under 50,- EUR will be shipped by Deutsche Post as a standard letter. Tracking of the shipment is therefore not possible;

Note: Proper customs clearance is the responsibility of the buyer of the goods!

Further information can also be found in our terms and conditions or in our FAQs.

Is express shipping available? 

Unfortunately, express shipping is not yet available.

What payment options are available?

When paying, you can choose between PayPal, credit card and GIROPAY (from May).

Payment by Paypal

When paying via PayPal, you will be redirected to the PayPal website for payment during the ordering process. If you are already a PayPal customer, you can log in there with your user data and make the payment. 

If you are new to PayPal, you can log in as a guest or open a PayPal account and then confirm the payment. If you return one or more items, the corresponding value of the goods will be credited back to your PayPal account. PayPal offers various payment options, which you can store there as a PayPal customer.

Payment by credit card 

We accept Visa, MasterCard, JCB and Diners. In order to guarantee the protection of credit card details, all data is transmitted in encrypted form via SSL and is therefore protected from access by third parties.After selecting this payment method, please have your credit card ready. You will be asked to enter your credit card number, the expiration date and the card verification number. The card verification number is the three digits on the back of your card. 

Your credit card details will be encrypted and forwarded to VR Payment GmbH (acquirer of credit card acceptances) for authorization, and the invoice amount will be charged to your credit card. If you return one or more items, the corresponding value of the goods will be credited back to the credit card originally charged. Additional security when paying by credit card Verified by VISA and MasterCard Secure Code enable the particularly secure processing of credit card transactions on the Internet using special encryption procedures. You do not need any software on your computer for this. Both registered and unregistered customers are automatically redirected to your bank's website for payment processing. To successfully complete the order, please follow the steps indicated there. Please note: We have no influence on the information requested on this redirected page.