GENERAL TERMS AND CONDITIONS (GTCs) 

In the following we will provide you with our GTCs, which apply to all orders placed through www.gloriellas.com

1. CONCLUSION OF CONTRACT AND DELIVERY OF GOODS

1.1 We conclude contracts exclusively with consumers, which means that when ordering you act exclusively for yourself as a private person and the order may not be for a commercial purpose.

1.2 The contract is concluded between you and Gaby Wurth, operating as Health & Beauty, von Keppenbachstrasse 20, 77955 Ettenheim (hereinafter: "we").

1.3 By clicking the button 'buy now" you place a binding order for the items in the shopping cart. Subsequently, you will be informed via e-mail about the receipt of your order. However, a purchase contract is only concluded with the sending of an order confirmation or with the delivery of the goods to you. By sending the order, you therefore make an offer to conclude a contract, which we accept with the order confirmation or at the latest with the delivery of the goods.

1.4 You can navigate back and forth within the ordering process using the buttons provided to adjust your order or correct any errors.

1.5 The use of the offers available on www.gloriellas.com is possible for persons who are at least 18 years old.

1.6 We are then not obligated to deliver the ordered goods if we have ordered the goods properly, but have not been supplied correctly or on time without being responsible for that. In this case, we will inform you immediately via e-mail. In this case, we will refund any payments already made. The aforementioned shall not apply if we have expressly assumed the exercise risk towards you.

1.6 We are only obliged to deliver from our stock of goods and goods ordered by us. We do not assume any further exercise risk. Deliveries are made within the European area.

1.7 Deliveries will be made within three (3) to five (5) business days after receipt of order.

1.8 Contractual Language is German.

1.9 You can view these GTCs at www.gloriellas.com. In addition, you can save this document via your browser and / or print out. You can also save and / or print out the GTCs via the button above or use the version that we will send you by e-mail with the order receipt confirmation.

2. PRICES, TITLE RETENTION, SHIPPING COSTS

2.1 The prices stated on www.gloriellas.com are prices in EURO including the applicable VAT. Until full payment of the purchase price, the goods remain our title.

2.2 For orders from a total amount of 50,00 EUR the shipping is free of charge for you. For orders below 50,00 EUR, a shipping fee of 5,00 EUR including VAT will be charged. The total price for your order will be displayed in the shopping cart.

3. PAYMENT

3.1 You have the choice between payment by credit card (Mastercard or VISA), by PayPal and Sofortüberweisung & APPLE PAY. Payments must be made exclusively from accounts within the EU.

3.2 In the case of purchase by credit card, your credit card account will be charged when we send the order.

3.3 You agree that you will receive invoices and credit notes exclusively in electronic form.

4. LEGAL RIGHT OF WITHDRAWAL; WITHDRAWAL INSTRUCTION
Gaby Wurth operating as Health & Beauty
von Keppenbachstrasse 20
77955 Ettenheim

WITHDRAWAL INSTRUCTION

You have the right to withdraw this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you received the goods.

To exercise the right of withdrawal, inform us

phone:: +49 7822 3005086

e-mail adress: kontakt@gloriellas.com

via a clear, informal statement (e.g. letter, e-mail) about your withdrawal or use the withdrawal form shown below (but this is not mandatory).

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Legal consequences of the withdrawal

If you withdraw from this contract, we will restitute all payments we have received from you, including any delivery costs, without delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this restitution, we will use the means of payment that you used to place your order, unless we have expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. A refund is subject to the fact that we receive the goods back from you.

We reserve the right to demand compensation from you in an appropriate amount if a loss in value or damage has occurred due to the use of the goods.

You must return or hand over the goods to us immediately, at the latest within 14 days from the date of withdrawal. The deadline is met if you send the goods before the expiry of the period of fourteen days. Please use the return label enclosed with the delivery for the return. The return is free of charge for you within Germany. If you return the goods from abroad, you will bear the costs incurred.

Model withdrawal form (If you want to withdraw this contract, please fill out this model withdrawal form and send it back to us.) [contact details and address] I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ - Ordered on (*)/received on (*) - Name of consumer(s) - Address of consumer(s) - Date (*) Delete where inapplicable


End of withdrawal instruction


5. RETURN AND EXCHANGE OF ARTICLES; FITTING AND TESTING

You may try on and inspect items ordered from us within the scope of your own customary care. This also includes wearing the item for the purpose of trying it on, comparable to the use of goods when buying in a store. Some of our articles (especially shoes) are provided with a protective film. Please do not remove the protective film when trying on the item in order not to damage the sole during the fitting.

The following applies to all returns: When returning damaged items, we reserve the right to demand compensation for lost value from you in an appropriate amount. Your legal warranty rights for defective items remain unaffected.

If you wish to return or exchange an item, please use the return label enclosed with the delivery and send the item back to us.

In case of exchange, we ask you to order the item again according to your exchange request.

The return within Germany is free of charge for you. For returns from other countries you will bear the costs incurred.

6. REFUNDS

We will refund the returns within 14 working days to the payment method you used for payment (despite the charged delivery costs). If you paid by KLARNA or Sofortüberweisung, the refund will be made to the account from which the transfer was made. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account.

7. DATA SECURITY

We process personal data to fulfill our contract with you, for more information on the processing of your personal data, please see our Data Protection Declaration. 


8. WARRANTY; ONLINE DISPUTE RESOLUTION; MISCELLANEOUS

8.1 The legal warranty rights shall apply in the event of defects.

8.2 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

8.3 We are not subject to any special codes of conduct.